Technology Advantage

Tracker’s technological innovation in immigration management and form i9 software is driven by our commitment to provide 1) unmatched user friendliness which maximizes team efficiencies and cost savings, 2) the flexibility to personalize your Tracker application for users across your organization, and 3) pain-free implementation, whether delivered as a hosted SaaS solution or deployed as an Enterprise, on-premises option.

Automation is Tracker's key to improving your efficiency

Efficiency also includes the peace of mind that comes from knowing you're protected from manual errors, privacy breaches and audit risks.

• Your processes are mistake-proofed against data entry errors, missed deadlines and other issues
• Your information is secure, at rest and in transit, within your own private database, and
• Your processes always remain easily auditable and compliant with current laws.

Flexibility maximizes usability

Tracker works the way you do. Rather than forcing your team to adapt to new processes and overloading you with more information or functionality than you need, our system is easily configured at all levels.

• Tracker personalizes dashboard contents based on user role and even office location, so users can only see data and execute actions that are relevant to their permissions and priorities
• Workflows, email templates, notifications and other elements are easy to personalize and configure to your liking.
• Reports are as easy to customize as selecting check boxes for desired data and dragging fields to reorder their position.

Pain–free implementation comes from integration and experience

Tracker has a flawless record of hundreds of implementations under our belt.

• Tracker's experienced Implementation Team guides you and each user through configuring access roles and familiarization with the product.
• Tracker is a Microsoft® Certified Gold Partner, so our products integrate seamlessly with Microsoft Word, Excel, Outlook, letting you easily share data and functionality between those programs and Tracker.
• Our solutions work seamlessly with the systems, workflows and hierarchies your organization already uses. Tracker I-9 software's secure, web services Application Programming Interface (API) enables the optimum integration with your current systems.
• The advanced single sign-on (SSO) capabilities (available in Tracker I-9 only) integrate with existing third-party authentication systems, including Security Token Service (STS), OpenID and LiveID credential systems.

Data center security

Housed in the same facility as Google®, Yahoo® and Adobe Systems®, Tracker's Tier One data center is backed by SAS 70 Type II compliance and a 100% uptime guarantee. We safeguard your information and mission-critical Internet operations with the highest, multi-level physical and IT security.

• “Always on” technology model includes redundant, carrier-grade hardware and software firewall protection and multiple integrated data centers (East and West coast), ensuring uptime and availability even in the face of natural disasters
• Spyware and virus-free servers also prevent “trap doors” by not requiring any third party installs, downloads, cookies or plug-ins
• 24x7x365 web server network and OS management is performed by certified experts in networking, security, hosting and data protection
• Facility manned by onsite security personnel on a 24x365 basis, requiring valid picture ID for all visitors and checking all equipment upon arrival
• Biometric access (using hand geometry readers) at all doors and cages eliminate need for keys or pass codes that could be lost or copied
• Fully anonymous, windowless, bullet-resistant exteriors bounded by concrete barricades and planters prevent strong-arm criminal access
• Live and recorded CCTV digital cameras with motion detection lighting provide coverage of entire center, including cages
• Silent alarm and automatic notification of appropriate law enforcement officials protect all exterior entrances
• “Man trap” permits only entry from welcome area and the shipping/receiving area is walled off from co-location areas

Data migration services

Tracker Corp offers data migration services to integrate your organization's current data quickly, efficiently and accurately, so you can use employee, client or case details you've entered in a prior database. During migration, you maintain full control over your data. You can choose to perform your own internal migration of historical records and send them to Tracker, or you can hand-off the entire data migration project to our team. Tracker's migration services offer the resources, technology and expertise to execute a smooth transition by:

• Providing a simple and flexible approach to converting paper documents to an electronic format
• Using the latest data input and transformation tools to ensure efficiency and accuracy
• Reducing your time and resources required to perform a data migration and transition to an electronic system
• Enforcing security policies by using a 10-point checklist when being entrusted with client paper I-9 forms and electronic data files during managed migration projects

Training and support

Tracker Corp has built a tremendous track record over the last 10 years of successful implementations. Tracker I-9 provides a dedicated support team, including implementation support, Web-based (or on-site) training and support escalation. Tracker I-9’s support service team consists of eight highly qualified, award winning representatives. Tracker also offers ongoing online support and training as necessary.

Live customer service is available 6:30am to 5:30pm, Monday-Friday.